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As part of strengthening our IT team, we are looking for an IT intern or apprentice to support user operations and contribute to the continuous improvement of our IT environment across France and Italy.
You will work in a dynamic and international environment, supporting business-oriented users.
Main responsibilities
User support
Handle requests via a ticketing system
Provide Level 1 and Level 2 support:
Collaborative tools (email, storage, calendar)
Internal business tools
Communication tools (chat, messaging)
Apple environment (MacBook, iPhone)
Diagnose and resolve incidents
Escalate complex issues when needed
Onboarding / Offboarding
Create and manage user accounts
Assign access rights and permissions
Prepare and configure devices
Manage offboarding and secure access removal
IT asset management
Track IT equipment
Manage stock and orders
Support IT transformation projects
Documentation & continuous improvement
Write and update IT procedures
Contribute to the knowledge base
Optimize IT processes
Automate simple tasks
International support
Support teams in France and Italy
Daily communication in English
Profile
Technical skills
IT education (Bachelor, technical degree, engineering school…)
Good knowledge of macOS
Familiar with collaborative tools (email, drive, chat)
Basic knowledge of systems and networking
First experience in IT support is a plus
Soft skills
Strong service mindset
Good communication skills
Organized and detail-oriented
Ability to work autonomously
Ability to handle multiple tasks
Languages
Fluent in French
English required (written and spoken)
Technical environment
Cloud collaboration tools
Enterprise communication tools
Apple ecosystem
Ticketing systems
Automation tools
Conditions
Location: Paris
Type: Internship or apprenticeship
Remote work: up to 2 days per week
On-site presence required for certain tasks
Objectives
Improve support quality and response time
Contribute to IT process structuring
Reduce recurring issues
Support users efficiently
What you will learn
IT operations in an international environment
Real-world IT support experience
Modern IT tools and workflows
Process optimization and automation