Marketplace Operations Intern

Casavo is the PropTech scaleup that offers smart solutions to sell and buy homes.

Thanks to its technology and innovative model, the company is revolutionizing the real estate market, while simplifying the life of sellers and buyers. Casavo guides its customers through every step of the selling and buying process, providing total transparency and full control, so they can instantly find the right offer or home that matches their needs. The company moreover offers complementary services such as mortgage brokerage and collaborates regularly with main operators in the sector, including banks and real estate agencies. Originally founded in Milan by Giorgio Tinacci, from 2017 to date, Casavo has served almost 7,000 customers, raising over 800 million euros in equity and debt from some of the most renowned international investors. For more information, visit www.casavo.com

Job Description

This role is ideal for someone eager to gain experience in marketplace operations, offering a hands-on learning opportunity in a dynamic and fast-paced environment. You will develop your skills in cross-functional collaboration, data analysis, and team support while contributing to the success of our marketplace.

In this role you will:

• Assist the Marketplace Sales Lead in monitoring the marketplace portfolio, ensuring alignment with company goals in terms of volume and profitability;
• Support the team in tracking the performance of IRECs (Independent Real Estate Consultants) with a focus on their commercial capabilities, conversion rates at each stage of the sales funnel, and ancillary revenues;
• Participate in weekly team sessions to help manage mandate distribution to IRECs, ensuring adherence to commercial guidelines and utilizing tools like AppSales integrations;
• Assist in analyzing key performance indicators (KPIs) related to marketplace portfolio inventory, collaborating with the Data team and MOPS lead to support sales forecasting efforts;

• Work closely with different teams, such as Seller/Partner Success, to support the fine-tuning of the operational model;
• Participate in recurring team meetings, contributing to discussions and helping the team achieve expected performance levels;
• Assist MOPS Lead in reviewing and analyzing team performance and process KPIs on a monthly basis;
• Collaborate with the Operations team to help implement processes that align with the desired customer experience;

• Support the Partner Growth Team in organizing training sessions and onboarding for IRECs to ensure commercial and financial efficiency;
• Assist in working with the Home Financing Team to ensure process compliance by IRECs and identify potential opportunities to improve conversion rates and meet expected volumes.

Requirements

• Full English and Italian proficiency;
• Strong analytical skills;
• Good knlowedge of Excel;
• University degree (obtained or ongoing) required ideally in economics, management, engineering or related fields;
• Result-oriented, proactive and entrepreneurial.