Coordinate day-to-day operational and administrative activities across all Italian office locations (currently 9 retail agencies), and French offices (5 locations)
Act as the central operational point of contact for all Italian agency locations, oversee office facilities, equipment, fixtures, and retail infrastructure across all sites, proactively addressing issues to minimise disruption to agency operations
Manage relationships with office service providers, including maintenance, cleaning, IT support, general services, utilities, and vendor payments
Coordinate between offices, departments, and business functions to ensure smooth daily operations
Support the design and implementation of internal operational procedures and office management policies
Lead the operational setup of new agency locations as the network expands, including fit-out coordination, supplier onboarding, IT setup, and compliance checks — with immediate focus on the search and launch of the new Milan headquarters
Support the P&C Manager on the office management budget across all Italian and French locations
Track and monitor office-related expenditure, ensuring spend stays within approved budget
Participate with the P&C Manager to the monthly budget reports, highlighting variances and cost-saving opportunities
Support the P&C Manager on the supplier contracts management and negotiation terms
Process invoices, expense notes, and reimbursements related to office operations
Support the annual office budget planning process in collaboration with Finance and the P&C Manager
Oversee the company's corporate insurance portfolio, including office and property coverage, general liability, and any other business-related policies
Liaise with insurance brokers and providers to ensure adequate and up-to-date coverage across all office locations
Monitor policy renewals, terms, and compliance requirements
Ensure compliance with Italian workplace safety regulations (D.Lgs. 81/2008): maintain the DVR, liaise with RSPP and “Medico Competente”, and organise mandatory training across all Italian offices
Ensure compliance with French workplace safety regulations (Code du Travail / SSCT): maintain the DUERP, coordinate with the “Service de Santé au Travail”, and manage safety obligations across all French offices
Maintain a unified compliance tracker covering all 14 locations, monitoring training renewals, documentation deadlines, and regulatory updates in both countries and act as the operational interface between management and external safety and compliance providers
Plan and coordinate business travel and corporate trips for the management team, including flights, accommodation, and ground transportation
Track travel expenses and prepare quarterly reports
Manage relationships with travel providers and ensure cost-effectiveness
Plan and manage corporate events, including company-wide meetings, off-sites, and leadership retreats
Coordinate broker and partner events, venue sourcing, and supplier relationships
Support people engagement initiatives, fostering a positive and connected workplace culture across all locations
Contribute to community building activities — both internal (cross-team initiatives, celebrations, recognition moments) and external (brokers community)
Collaborate with P&C Manager and management to support the employee experience and office culture across the network
Manage and monitor official corporate communications (PEC)
Coordinate the filing and archiving of administrative and corporate documentation with the Legal Team
Oversight signing processes
5+ years of experience in an Office Manager or similar operational role, ideally within a fast-growing or multi-site company
Proven experience managing office budgets and vendor relationships
Proven experience in event organisation
Strong organisational and multitasking skills, with the ability to manage multiple locations simultaneously
Excellent communication skills in Italian and English (French is a plus)
High level of autonomy and problem-solving attitude
Knowledge of retail space management
Familiarity with corporate insurance policies and workplace safety regulations in Italy and France
Experience supporting the setup of new office locations