Operation Specialist

Team: Operations
Location: Paris, hybrid, with regular travel across French cities
Contract: CDI, full time
Start: January 2027
Languages: native French, fluent professional English (Italian is a plus)

Why this role exists

Casavo is a tech-enabled real estate brokerage platform in Italy and France: we give independent agents an all-in-one platform (AppSales, our agent CRM) plus services such as the cash offer, so they can serve sellers and buyers better. In France we run a network of 150 independent agents, organised by city.

This role takes over the operational scope in France, makes change land on the ground, and turns what happens in the network into processes, data and product input. You are the French arm of the group operating model, not a local silo.

What you will own

Make change land

• Be the French face of every new AppSales feature, process and tool: shape how it is introduced, train city managers, and stay on it until agents actually use it.

• Lead the operational side of new portal and partner deals once terms are signed: setup, data flows, communication to agents.

• Bring new networks joining Casavo in France onto our platform and ways of working.

Build how France operates

• Own day-to-day operations in France, from agent onboarding to listings and portals, and redesign them as you go.

• Map how things really work today, find where they break, and set the standard that scales to the next hundred agents.

• Kill repetitive work: size it, then automate it with our Product team and tools like n8n and AppSales.

Be the voice of the French network

• Spend real time with agents and city managers: interviews, field visits, feedback sessions.

• Turn what you hear into clear, quantified input that shapes the product roadmap and leadership decisions.

Why this role

• Real ownership from day one: France operations are yours to shape, not a queue to work through.

• Direct exposure to the COO/GM and the leadership team in a company growing through acquisitions.

• Hands-on with automation and AI at the core of how we work, across two countries.

What this role is not

Not a customer support or finance desk, not commercial management of city managers, not contract negotiation. It is operations ownership: processes, systems, adoption, change management.

Profile

• 1 to 3 years in operations, business operations, consulting or agent/partner operations, ideally in a marketplace, proptech or tech-enabled services company.

• You map before you fix: you ask clarifying questions, understand the as-is, do the volume math and find the real bottleneck before proposing a solution.

• Automation instinct: you default to systems over manual effort and are hands-on with no-code tools (n8n, Zapier, Make) and spreadsheets. SQL or Metabase is a plus.

• You enjoy the ground: comfortable on the phone with agents, at ease handling pushback, and you follow a change through until it sticks.

• Clear, structured written communication in English and French; you document what you do.

• Willing to travel regularly within France and occasionally to Italy.